PRIVACY POLICY
At Kokoro Florals, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
When you place an order, contact us, or interact with our website, we may collect the following information:
• Name
• Email address
• Phone number
• Billing and delivery address
• Payment information
• Order history and purchase details
• Information provided through customer inquiries or contact forms
How We Use Your Information
Your information is used to:
• Process and fulfill orders
• Arrange deliveries and order pickups
• Communicate regarding your purchase or delivery status
• Respond to customer inquiries and support requests
• Improve our products, services, and website experience
• Send updates, promotions, or newsletters if you have chosen to receive them
Payment Security
All payments are processed through secure and trusted third-party payment providers. We do not store your complete credit card or banking information on our servers.
Information Sharing
We respect your privacy and do not sell, rent, or trade your personal information. Information may only be shared with trusted service providers when necessary to process payments, fulfill deliveries, operate our website, or comply with legal obligations.
Data Protection
We take reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or misuse.
Customer Communications
Following a purchase, we may contact you regarding order confirmations, delivery updates, customer service matters, or important information related to your order.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding our Privacy Policy, please contact us at:
kokoro.florals@gmail.com
SAFETY & SECURITY
Your security is important to us. We are committed to providing a safe and secure shopping experience for every customer.
Secure Transactions
Our website uses secure payment processing systems provided by trusted third-party providers to protect your financial information during checkout.
Personal Information Protection
Customer information is collected only when necessary to process orders, coordinate deliveries, provide support, and improve our services. We maintain reasonable safeguards to protect your personal information.
Order Verification
For the protection of our customers and business, certain orders may require additional verification before processing.
Website Security
We continuously monitor and maintain our website to help protect against unauthorized access, fraud, and security risks.
Safe Packaging & Delivery
Every floral arrangement and gift is carefully prepared and packaged to help ensure it arrives in excellent condition. Delivery information is used solely for order fulfillment purposes.
Fraud Prevention
We reserve the right to refuse, cancel, or hold any order that appears suspicious, fraudulent, or unauthorized.
Questions
If you have any questions regarding our Safety & Security practices, please contact us at:
kokoro.florals@gmail.com